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August 13th, 2004


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08:24 am - IM and things
It has come to my attention that I need to address my behavior on Instant Messenger clients.

My username on all clients is "chronarchy". This is not a coincidence. My ICQ number is 9951447. You can send me an IM or leve me a message any time you wish.

I may or may not respond, though.

You see, the only time I use IM is when I'm at work. I have it on, actually, for work purposes. The guys downstairs at the help desk IM me. The students at the front desk IM me. My co-workers IM me. Thus, you can get ahold of me pretty much any time during the day (8 AM to 5 PM Eastern) with no problem.

If I suddenly stop answering you in the middle of a conversation, or if I do not respond to you, that does not mean that I am ignoring you. It means I'm with a customer, or else engrossed in actual, real work. Quite often I can work and IM at the same time: I'm good like that. But occasionally, my customers require my full, undivided attention, as does my work. At those times, I ignore windows that pop up, or I leave a conversation completely.

Will you notice me leaving? Only if you're very lucky. If it's something planned, like a meeting, I will probably mention that I'm leaving.

If a customer walks in, or my boss pokes her head in, or if I take a call, I will just stop responding. I don't have time to type "brb". Quite often, I'm halfway through a response when that happens, and most times I'll be back within 15 minutes and will finish a sentence as if I never left. Sometimes, it can take hours, if I'm pulled away from my computer and then into a meeting.

Early mornings and late evenings are the best time to get my attention. Middle of the day is often bad. At about 1 PM, I become rather busy, and this goes on until about 4 PM. I'm also pretty busy between 10 AM and noon. 12:00 to 1:00 is my lunch hour.

In short, if I don't respond, I'm not ignoring you, and I'll get to you eventually. I treat everyone equally when it comes to IM. Either I'm answering everyone, or I'm not answering anyone.

Now, on to who I choose to IM. The answer is simple: nobody. I almost never initiate an IM conversation unless I need to get ahold of someone for something. In fact, I don't even look at my buddy list to see who is online: I assume that if someone wishes to talk, they'll IM me. This works out best for me because I dislike initiating an IM conversation and then dropping it. Again, I treat everyone equally.

BTW, if my AIM ever goes to "available", you can certainly feel free to IM me. I have it set to "away" all day because I am, technically, not really available. But you can feel free to chance it any time you wish.
Current Mood: bitchybitchy
Current Music: "One Lonely Room", -JB
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(9 comments Leave a comment)

Comments:


[User Picture]
From:anivair
Date:August 13th, 2004 05:43 am (UTC)
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I'm wondering how many people were actually having a problem with this behavior. Seems perfectly acceptable to me.
[User Picture]
From:chronarchy
Date:August 13th, 2004 05:53 am (UTC)
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I've been meaning to make this post for a long time, because I know some people seem to get flustered when I don't respond.

Most importantly, though, I don't want people who are important to me thinking that they aren't because I can't respond.
[User Picture]
From:criedwyddwen
Date:August 13th, 2004 06:02 am (UTC)
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Hell, I don't work in an office and I do the same thing. I'm up and down and away from my computer so much that my standard away message is "Computer is here but I'm not".

I'm jumping up to take care of kids, answer the phone, chores, etc. I've been known to actually leave the house to cart a child somewhere without warning (I used to be bad about even flipping my away message on--I'm better about that now.)

If you're IM'ing a person who is at work, or has kids ... you totally have to expect them to be afk without warning alot.
From:fred_smith
Date:August 13th, 2004 06:19 am (UTC)
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Seems acceptable to me, I'd think that anyone talking to you knows that you're like this.
[User Picture]
From:geedeck
Date:August 13th, 2004 06:55 am (UTC)

Hmm...

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Burn him.

Oh wait, that's totally reasonable. Erm, n/m.
[User Picture]
From:chronarchy
Date:August 13th, 2004 06:59 am (UTC)

Re: Hmm...

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Haha. You'd be an exception, actually, as you're "work" :)
[User Picture]
From:sparkliedragon
Date:August 13th, 2004 09:47 am (UTC)
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So, what do you do at work?
[User Picture]
From:chronarchy
Date:August 13th, 2004 10:31 am (UTC)
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I'm a Customer Services agent, and I specialize in the distribution of Site License software. At the moment (aside from typing a reply to this), I'm going through several license agreements and sending mail to some of the holders.

I'm also trying to figure out why they aren't in the system, but that's a daily aggrivation.

I also do some second-level support, and do name and SSN changes with the universtiy.
[User Picture]
From:rfunk
Date:August 13th, 2004 10:17 am (UTC)

IM for work?

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Work has actually been the major impetus for me using IM except for when I first played with ICQ way back when. I got on yahoo IM when a friend became a long-distance co-worker and we needed to keep in touch better about what we were working on. Then I later had a job where everyone used ICQ constantly to communicate, even though most were working within 50 feet of each other. (I was proud that I had the lowest ICQ number there.)

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